So today we all lingered around the house instead of running errands because of the 3 hour window we were given by Comcast for them to setup the new phone, and fix the cable box issue we’re having. Sean wondered down to the Comcast office in an effort to exchange the digital adaptor for an actual digital box, he was informed that since there is a pending work order, they can not make any changes to the account. He wasn’t trilled about it, but understood and made the 10 minute drive back to the house unscathed. We continued to wait, I was on the porch for the bulk of the afternoon talking to Muir and my father and giving them the run down on how things have been playing out for a while. Not one Comcast truck drove down the street, and the only cars I actually saw were 3 or so different cars, the bulk of which were neighbors – one was verified as a realtor because they were doing something with the house across the street. I recognized her because I had her walk me through the house that Sean and I fell in love with last October.
About 5:15 or so I went inside and said “Yea, so much for between 3 & 5”, Sean agreed and Karen jumped on the phone to call and find out what’s going on. Supposedly someone (in this house) received a phone call from Comcast noting the appointment was Cancelled, or the issue was that no one was home when Comcast came by. Either way there’s someone, somewhere, claiming they made the effort to actually follow through with a service call and I’m pretty confident that isn’t the case at all. Either Comcast is covering up, or the service rep is an asshole who is providing the office with false information. So we were informed that nothing can be done for us until Saturday afternoon, which of course we consider a true crock of shit. We have no phone in the house, and one of the cable boxes is malfunctioning. We have to wait until Saturday AND they’re going to charge us $40 for the service call. Are you fucking kidding me? I can’t imagine ( by any means ) how Comcast could be a more fucked up company than it is. I already think its bull shit that the only way to save money on the bill is to have them give you a telephone that you don’t even want. What’s the point of even offering a “Double Play” if you’re just going to make a Triple-Play cheaper anyway?
So since we were stuck until Saturday, I did the same thing I did last weekend and posted a message on TWITTER for assistance. Someone (a second Employee from Comcast to prove his has a brain) was able to setup the box within five seconds of sending him the direct message with the serial number on the box. I don’t quite understand why I have to resort to Twitter in order to accomplish something with this company, but that’s just how it’s got to go I guess.
Either way I’m still going to be making it a point to get in touch with corporate about this bull shit $40 service call, there’s no fucking way in hell we should have to pay for someone to show up considering they’ve already proven that they were incapable of doing it in the first place!
Krissy.